[Global Science and Technology June 22 reporter Xinyue] Yesterday evening, the author Liu Six released on Twitter, “What are the reasons for the existence of this drooling company? The article accused accusations of frequent increases in monopoly.
For the allegation of June 6th, Global Technology reporter got the response from Didi in the first time. The following is the full text of the response:
We have seen sixty-six women's feedback on friends using DDT to experience dynamic markups. First of all, I am very grateful to Ms. Liu 6 for her concern and feedback, and she has not been able to provide a comfortable travel experience for the user. We are really worried.
We tried to restore the specific situation of the order at the time, check the screenshot information in the text, and found that the time of the order was traveling at the morning peak. The system predicted that the total journey would take 42 minutes, with 32 minutes of congestion. At the time, a total of 289 people had dredged vehicles within 3 km radius of the bill, and there were only 56 empty vehicles, which was a serious shortage (Shanghai itself was also the most important first-tier city in terms of capacity), triggering a dynamic price adjustment. Congestion leads to an increase in the length of time. However, these are only unilaterally understood by us. They are also actively seeking contact with each other and we hope to find out the details and optimize the improvements.
Since our previous work was not done properly, we did not explain why there was a dynamic price adjustment, when we would have a real-time adjustment, and where the money was going. We took this opportunity to illustrate:
1. We hope that the dynamic price adjustment can encourage drivers to overcome passengers and bad weather to pick up passengers and compensate drivers for their hard work and possible additional losses. Starting in mid-April this year, 100% of the cost of dynamic price adjustment and fare increase will be owned by the driver.
2. It is a very complicated problem to match the drivers and passengers in a trip. Both parties are moving, and the timeliness of matching is extremely demanding. In the case of imbalanced supply and demand, in addition to precise scheduling algorithms, market adjustment mechanisms are needed. In the event of serious imbalance between supply and demand, dynamic price adjustment can maximize travel demand and balance the interests of passengers and drivers.
3, in order to guide the transport capacity while reducing passenger costs as much as possible, Didi has done a double cap on the dynamic price increase of special express vehicles. First, the special express bus price increase does not exceed 50% (that is, the motion does not exceed 1.5 times), the second is the final The special fare for the fare increase is no more than 59 yuan, and the express bus is no more than 29 yuan.
4. In addition to increasing capacity and optimizing dispatch as much as possible, we have been making differentiated product innovations. In addition to the expensive car, DDT also provides more convenient and economical express trains, carpooling, taxis, rides, and minibuses to help users with different needs to meet travel needs.
5. We are also constantly optimizing our scheduling algorithm to ease the pressure of imbalance between supply and demand. However, we also know that we have done enough and there is still much room for improvement. Thank you for your interest in us. Whether it is encouragement or spur, it is the driving force behind each and every one. It is hoped that each passenger will arrive more safely and smoothly, and each driver’s hard work will be obtained.
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